What to Do When Your Bank Is Slow to Fix Credit Card Problems

Consumer Reports:

Many banks are providing COVID-19 accommodations at the customer's request by deferring payments, waiving fees, and other forms of relief. But you must call and negotiate the terms of that assistance on an individual basis, as we explain below. But when it comes to actually delivering COVID-19 relief, Citibank was comparatively worse than other credit card issuers, according to a recent Consumer Reports analysis of complaints filed to the Consumer Financial Protection Bureau (CFPB).