On April 17, 2020, 22 days after enactment of the CARES Act, HUD OIG reviewed the public facing websites of the top 30 servicers to identify readily accessible information for borrowers related to the COVID-19 crisis
With millions of Americans unemployed as a result of the COVID-19 pandemic, bank call centers are swarmed with thousands of requests to delay mortgage payments, get fee waivers and help people sort out the biggest economic dislocation in recent memory.